Erick Simpson

Co-founder, Vice President and CIO of Intelligent Enterprise, a Gold Certified Microsoft Partner, and MSP University, Erick is a recognized IT and Managed Services expert. A noted speaker and trainer, and contributor to numerous industry publications and events, Erick has authored "The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know...", the definitive book on Managed Services, and the follow-ups in MSP University’s Managed Services Series “The Best I.T. Sales & Marketing BOOK EVER!” and “The Best I.T. Service Delivery BOOK EVER!”, as well as co-authoring the HTG publication “Peer Power – Powerful Ideas for Partners from Peers”. Erick's prior experience includes overseeing the design, development and implementation of Enterprise-level Help Desks and Call Centers for Fortune 1000 organizations.

One of the first “pure-play” MSPs in the SMB space, Intelligent Enterprise successfully migrated to a Managed Services business model in January of 2005, and developed an “all you can eat” Managed Services approach focused on 3 core deliverables – remote help desk, proactive network monitoring, and they pioneered vendor management. Through the creation of a Managed Services sales and marketing approach unique to the Industry, Intelligent Enterprise sold over $2MM worth of Managed Services Agreements before being asked to share their Managed Services knowledge and expertise with thousands of IT service providers, manufacturers, distributors, vendors and channel organizations worldwide through their MSP University.

Erick's previous experience includes overseeing the design, development and implementation of Enterprise-level Help Desks and Call Centers for Fortune 1000 organizations.

MSP University (www.mspu.us) provides I.T. business operations, sales and marketing and technical service delivery improvement education, training, fulfillment and consulting services to Fortune 50 manufacturers, distributors, membership organizations, vendor channels, franchises and thousands of independent I.T. service organizations worldwide. MSP University is the ultimate resource for I.T. solution providers, whether preparing to transition to an annuity-based Managed Services delivery model, or who are already delivering Managed Services, and wish to increase their knowledge of IT and Managed Services vendors, services, solutions and business, technical and sales and marketing best practices to drive revenue and increase profitability.

MSP University helps solution providers succeed…period

Gain a competitive edge and Join FREE for access to IT business improvement educational webcasts, forms, tools and collateral.